TERMS & CONDITIONS

REGISTRATION

You will be prompted to register your particulars with us during the purchasing process. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. Please write to contactus@paulfrank.com.sg immediately if your discover any unauthorized use of your account.

 

PRIVACY POLICY

We respect the privacy rights of our online visitors. Please refer to our privacy policy for details.

ORDER ACCEPTANCE & AVAILABILITY

All orders are subject to acceptance and availability, and please note that items being put in your shopping bag are not reserved. Acceptance of your order and completion of the contract between you and The Paul Frank Store will only be completed when you receive a payment confirmation email from us once your order payment has been accepted and due payment is fully received. Orders placed but not paid for in full will be cancelled after one day or if payment recovery efforts do not materialise. In the event that we are unable to obtain an authorization for payment due to any unforeseen technical error, or that the item ordered is out of stock or does not fulfil our quality control standards and is withdrawn, The Paul Frank Store shall reserve the right not to accept your order without penalty on our part.

 

PRICING & BILLING

We only accept checkout in Singapore dollars (SGD). 

SHIPPING & HANDLING

We only ship to Singapore addresses at this time.

For orders checked out using "Standard Flat Rate Shipping" or "Free Shipping for Orders above SGD80", these options fall under the standard delivery timeframe, The Paul Frank Store reserves the right to utilise any type of shipping & delivery options available. In which case the estimated delivery times may take longer than that stated. All shipments may or may not be tracked depending on different order circumstances. During sales & promotional periods, there may be slight delays in shipping due to higher order volumes to be processed. We seek our customers understanding should such situations happen.

 

PAYMENT MODES

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

You acknowledge that the credit/ debit card that is being used belongs to you or that you have been specifically authorized by the owner to use it. For Singapore based customers with a registered Paynow account, payment can also be sent via Paynow transfer by scanning our corporate Paynow QR code once you checkout selecting "Bank Transfer".